Delivery problems

What if my delivery is delayed?

It's annoying that your order has been delayed, we will do everything we can to deliver your order as soon as possible. The most current information can be found in the track & trace. If you have any questions, please contact our customer service.

What if I have not received my package?

Complete the following steps:

1. Check the Track & Trace code
You can find this in the shipping confirmation e-mail. Check the status of the shipment and where the package is located.

2. Is the delivery address correct?
Are you sure that the delivery address you entered is correct?

3. Have you received a message in your letterbox?
If the delivery person has not been able to deliver the package, a note will be left in your letterbox. On this he will indicate what he has done with the shipment.

Are you still not quite sure? Please contact our customer service.

What if my product was delivered damaged?

Annoying, but of course we'll solve that for you. Please contact our customer service as soon as possible.

What happens to my package if I am not present?

The delivery person then offers the package again the next working day. If that does not work, the delivery person will take your package to a collection point near you or return it to us.The package will never be delivered to the neighbors.

I have a complaint about the delivery, how can I share it?

If you are not satisfied with the delivery person, you can contact our customer service and we will look for a solution together.