Terms & conditions

Index

Article 1 - Definitions
Article 2 - Identity of the Seller
Article 3 - Applicability
Article 4 - The offer
Article 5 - The contract
Article 6 - Right of withdrawal
Article 7 - Costs in case of withdrawal
Article 8 - Exclusion of right of withdrawal
Article 9 - The price
Article 10 - Conformity and Warranty
Article 11 - Delivery and execution
Article 12 - Duration transactions: duration, cancellation and extension
Article 13 - Payment
Article 14 - Complaints procedure
Article 15 - Disputes
Article 16 - Additional or deviating provisions

Article 1 - Defintions

In these conditions:

1. Reflection period: the period within which the customer can make use of his right of withdrawal;
2. Customer: the natural person who acts in the exercise of a profession or business and enters into a distance contract with the Seller;
3. Day: calendar day;
4. Transaction Duration: a distance contract relating to a series of products and / or services, the supply and / or purchase obligation of which is spread over time;
5. Durable data carrier: any means that enables the customer or Seller to store information that is addressed to him personally in a way that makes future consultation and unaltered reproduction of the stored information possible.
6. Right of withdrawal: the possibility for the customer to withdraw from the distance contract within the cooling-off period;
7. Seller: the natural or legal person who offers products and / or services at a distance to customers;
8. Distance contract: an agreement whereby, within the framework of a system organized by the Seller for distance selling of products and / or services, up to and including the conclusion of the agreement only one or more communication techniques are used. distance;
9. Technique for distance communication: means that can be used for concluding an agreement, without the customer and trader being in the same room at the same time.

Article 2 - Identity of the Seller

Bravour Nederland BV
De Rijn 7c
5684 PJ Best
The Netherlands

Telephone number: +44 84 33780031
E-mail address: info@bravour.eu 
Chamber of Commerce number: 64976483
VAT identification number: NL855930469B01

Article 3 - Applicability

1. These general terms and conditions apply to every offer made by the Seller and to every distance contract that has been established between the Seller and the customer.
2. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the customer. If this is not reasonably possible, before the distance contract is concluded, it will be indicated that the general conditions can be viewed by the entrepreneur and they will be sent free of charge as soon as possible at the request of the buyer.
3. If the distance contract is concluded electronically, by way of derogation from the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available electronically to the customer in such a way that the the customer can easily be stored on a durable medium. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be observed electronically and that at the request of the customer they will be sent free of charge by electronic means or otherwise.
4. In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs shall apply mutatis mutandis and in the event of conflicting general terms and conditions the customer may always invoke the applicable provision that is applicable to him. most favorable.

Article 4 - The offer

1. If an offer is of limited duration or subject to conditions, this will be explicitly stated in the offer.
2. Despite continuous attention to the accuracy of website and product information, Bravour cannot guarantee that the information is complete and/or current at all times. No rights can be claimed in this regard. When in doubt, customer service should always be contacted.
3. Each offer contains such information that it is clear to the buyer what the rights and obligations are attached to the acceptance of the offer. This concerns in particular:

• the price excluding taxes;
• the possible costs of delivery;
• the way in which the contract will be concluded and which actions are necessary for this;
• whether or not the right of withdrawal applies;
• the method of payment, delivery and execution of the agreement;
• the period for accepting the offer or the period within which the entrepreneur guarantees the price;
• the level of the tariff for distance communication if the costs of using the technique for distance communication are calculated on a basis other than the regular basic tariff for the means of communication used;
• whether the agreement is filed after the conclusion, and if so, how this can be consulted for the customer;
• the way in which the customer, prior to the conclusion of the agreement, can check the data provided by him in the context of the agreement and repair it if necessary;
• any other languages in which, in addition to English, the agreement can be concluded;
• the codes of conduct to which the trader is subject and the way in which the customer can consult these codes of conduct electronically; and o the minimum duration of the distance contract in case of an extended transaction.

Article 5 - The agreement

1. Subject to the provisions of paragraph 4, the agreement is concluded at the moment of acceptance by the buyer of the offer and the fulfillment of the corresponding conditions.
2. If the buyer has accepted the offer electronically, the trader will immediately confirm electronically the receipt of the acceptance of the offer. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the customer can terminate the agreement.
3. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and he will ensure a secure web environment. If the customer can pay electronically, the entrepreneur will observe appropriate security measures.
4. The entrepreneur can - within legal frameworks - inform whether the customer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If the entrepreneur based on this investigation has good reasons not to enter into the agreement, he is entitled to refuse an order or request, motivated or to attach special conditions to the execution.
5. With the product or service the entrepreneur will send the following information, in writing or in such a way that it can be stored by the buyer in an accessible manner on a durable medium:

• the visiting address of the business location of the entrepreneur where the customer can go with complaints;
• the conditions under which and the manner in which the customer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
• the information about guarantees and existing service after purchase;
• the information included in Article 4 paragraph 3 of these conditions, unless the entrepreneur has already provided this information to the customer before the execution of the agreement;
• the requirements for terminating the agreement if the agreement has a duration of more than one year or is indefinite.
• in the case of an extended transaction, the provision in the previous paragraph only applies to the first delivery.

6. The goods remain the property of Bravour® until full payment has been made.

Article 6 - Right of withdrawal

When delivering products:

1. When purchasing products, the customer has the option to dissolve the agreement without giving any reason within 14 days. This cooling-off period commences on the day following receipt of the product by the customer or a representative appointed by the buyer and made known to the entrepreneur.
2. During the cooling-off period, the buyer will handle the product and the packaging with care. He will only unpack or use the product to the extent that is necessary to assess whether he wishes to keep the product. If he makes use of his right of withdrawal, he will return the product with all accessories and - if reasonably possible - in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.

When delivering services:

1. When delivering services, the customer has the option to dissolve the agreement without giving any reason for at least fourteen days, starting on the day of entering into the agreement.
2. In order to make use of his right of withdrawal, the customer will focus on the reasonable and clear instructions provided by the entrepreneur with the offer and / or at the latest on delivery.

Article 7 - Costs in case of withdrawal

1. If the customer exercises his right of withdrawal, the costs of returning the goods are at his own expense.
2. If the buyer has paid an amount, the entrepreneur will refund this amount as soon as possible but no later than 14 days after (receipt of) the return or cancellation.
3. Unfortunately we have to charge 25% restocking fee on returns.

Article 8 - Exclusion of right of withdrawal

1. The entrepreneur can exclude the right of withdrawal of the customer insofar as provided for in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur has clearly stated this in the offer, at least in time for the conclusion of the agreement.
2. Exclusion of the right of withdrawal is only possible for products:

• which have been created by the entrepreneur in accordance with the specifications of the customer;
• which have been manufactured in accordance with instructions from the customer (customized);
• which can not be returned due to their nature;
• that can spoil or age quickly;
• the price of which is subject to fluctuations in the financial market on which the entrepreneur has no influence;
• for audio and video recordings and computer software of which the customer has broken the seal.

1. Exclusion of the right of withdrawal is only possible for services:

the delivery of which commenced with the express consent of the customer before the reflection period has expired;

Article 9 - The price

1. During the period mentioned in the offer, the prices of the offered products and / or services will not be increased, except for price changes due to changes in VAT rates.
2. Contrary to the previous paragraph, the entrepreneur can offer products or services whose prices are subject to fluctuations in the financial market and where the entrepreneur has no influence, with variable prices. This link to fluctuations and the fact that any mentioned prices are target prices are mentioned in the offer.
3. Price increases within 3 months after the conclusion of the contract are only permitted if they are the result of statutory regulations or provisions.
4. Price increases from 3 months after the conclusion of the contract are only permitted if the entrepreneur has stipulated this and:

a. they are the result of statutory regulations or stipulations; or
b. the customer has the authority to terminate the agreement with effect from the day on which the price increase takes effect.

5. The prices stated in the offer of products or services are exclusive of VAT.

Article 10- Conformity and Warranty

1. The entrepreneur warrants that the products and / or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and / or usability and the legal rights existing on the date of the conclusion of the agreement. provisions and / or government regulations. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.
2. A guarantee provided by the entrepreneur, manufacturer or importer does not affect the legal rights and claims that the customer can assert against the entrepreneur under the contract.
3. For all defects of the purchased item that occur during the legal warranty period, the legal claims apply.

Article 11 - Delivery and execution

1. The trader will take the greatest possible care when receiving and implementing orders for products and when assessing applications for the provision of services.
2. The place of delivery is the address that the customer has made known to the company.
3. With due observance of what is stated in Article 4 of these general terms and conditions, the company will execute accepted orders expeditiously but no later than within 30 days unless a longer delivery period has been agreed. If the delivery is delayed, or if an order can not or only partially be executed, the customer will receive notification no later than 30 days after he has placed the order. In that case, the customer has the right to dissolve the agreement without any costs.
4. In case of dissolution in accordance with the previous paragraph, the entrepreneur will refund the amount that the customer has paid as soon as possible but no later than 14 days after dissolution.
5. If delivery of an ordered product proves to be impossible, the entrepreneur will endeavor to make a replacement article available. At the latest at the time of delivery, it will be stated in a clear and comprehensible manner that a replacement article will be delivered. With replacement Articleen the right of withdrawal can not be excluded. The costs of any return shipment are at the expense of the entrepreneur.
6. The risk of damage and / or loss of products rests with the trader up to the moment of delivery to the buyer or a pre-designated and made representative to the entrepreneur, unless expressly agreed otherwise.

Article 12 - Duration transactions: duration, cancellation and extension

Cancellation

1. The customer can terminate an agreement that has been concluded for an indefinite period and which extends to the regular delivery of products (including electricity) or services, at any time with due observance of the agreed cancellation rules and a notice period of no more than one month.
2. The customer can terminate an agreement that has been concluded for a definite period and which extends to the regular delivery of products (including electricity) or services, at any time by the end of the stipulated term, with due observance of the agreed cancellation rules and a notice period. up to one month.
3. The customer can make the agreements referred to in the previous paragraphs:

cancel at any time and not be limited to termination at a specific time or in a given period;
at least cancel in the same way as they were entered into by him;
always cancel with the same notice period as the entrepreneur has stipulated for himself.

Extension

1. A contract that has been entered into for a definite period and that extends to the regular delivery of products (including electricity) or services may not be tacitly extended or renewed for a fixed term.
2. Notwithstanding the previous paragraph, a contract entered into for a definite period and which extends to the regular delivery of daily news- and weekly newspapers and magazines may be tacitly renewed for a fixed term of a maximum of three months, if the customer has this extended agreement by the end of the extension can terminate with a notice period of no more than one month.
3. A contract that has been concluded for a definite period and that extends to the regular delivery of products or services may only be tacitly renewed for an indefinite period if the customer can cancel at any time with a notice period of no more than one month and a notice period of a maximum of three months in case the agreement extends to the regular, but less than once a month, delivery of daily, news and weekly newspapers and magazines.
4. A contract of limited duration to the regular delivery of daily, news and weekly newspapers and magazines (trial or introductory subscription) is not tacitly continued and ends automatically after the trial or introductory period.

Duration

1. If an agreement has a duration of more than one year, the customer may terminate the agreement at any time with a notice period of no more than one month, unless the reasonableness and fairness cancel before the end of the agreed term. to resist.

Article 13 - Payment

1. Unless otherwise agreed, the amounts owed by the customer must be paid within 8 days after the cooling-off period as referred to in Article 6 paragraph 1. In the event of an agreement to provide a service, it shall term after the customer has received the confirmation of the agreement.
2. The customer has the duty to report inaccuracies in provided or stated payment details to the entrepreneur without delay.
3. Invoiced amounts shall be paid without any deduction or set-off, within the agreed term of payment. If payment is not made within the agreed term of payment, the client shall be considered legally in default. Collection costs and statutory interest until full payment shall be charged in accordance with the applicable statutory interest rate. These penalties are due as of the day following the initial due date shown on the invoice.

Article 14 - Complaints procedure

1. The entrepreneur has a well-publicized complaints procedure and handles the complaint in accordance with this complaints procedure.
2. Complaints about the execution of the agreement must be submitted to the entrepreneur within a reasonable time, fully and clearly described, after the customer has identified the defects.
3. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within the period of 14 days with a notice of receipt and an indication when the customer can expect a more detailed answer.
4. If the complaint can not be resolved by mutual agreement, a dispute arises that is susceptible to the dispute settlement.

Article 15 - Disputes

1. Only Dutch law applies to agreements between the entrepreneur and the customer to which these general terms and conditions apply.

Article 16 - Additional or deviating provisions

Additional provisions or deviating from these terms and conditions may not be to the detriment of the customer and must be recorded in writing or in such a way that they can be stored by the customer in an accessible manner on a durable medium.