Orders, Changes & Cancellations

How can I place an order?

Several options are available to you to place an order.

You can choose to place an order as usual from our website, by adding the products to your basket and completing the payment process online.
You can also place an order after initially contacting our teams by phone, e-mail or live chat to receive a quote or personalised offer. After your approval, the order will be placed manually and will only need to be completed with the payment method of your choice.

How do I cancel my order?

You do this via our customer service. Cancellation is only possible if your order has not yet left our warehouse, so please contact us as soon as possible. Has your order already been shipped? Contact our RMA department directly.

Why haven't I received an order confirmation yet?

An order confirmation can sometimes be delayed due to pressure in our system. It can take up to half an hour before you receive the order confirmation pre-e-mail. Have you not received an order confirmation after half an hour? Then you may have made a typo in your e-mail address. We are happy to check this together with you. Please contact us.

Tip: Also check your spam folder, sometimes the order confirmation ends up there.

How do I change my order?

You can have the name or address of your order changed via our customer service.

I want to change my address, how do I do this?

Did you accidentally enter the wrong address for something you just ordered? Please contact our customer service as soon as possible. Then we will see if we can still change the address. You can easily change addresses for future orders in your Bravour account.

Do you also deliver outside the UK?

Yes, we also deliver outside the UK. In some cases we charge delivery costs. Enter the address and country in the ordering process and any additional costs will be shown immediately.

How soon will I be refunded after canceling?

As soon as we have processed your cancellation, we will immediately refund you the same working day. Depending on the payment method or bank, it can take up to 3 working days for the money to be in your account.